User Support

CONTACT / SUPPORT

Contact UyVPN

Submit account, subscription, connection, international route, and refund issues through the user panel. Tickets retain the issue details and follow-up replies, making it easier to troubleshoot and add information over time.

Open Ticket Center View Help

CONTACT CHANNELS

Contact Channels and When to Use Them

Choose a channel that preserves the full context to avoid repeating details. No public email or Telegram address is currently available; submit service-related issues through the user panel.

Recommended Channel

User Panel Tickets

Suitable for account status, plan records, subscription access, client connections, route feedback, payment results, and refund questions. Submit after signing in to view replies and add information on the same page.

Submit a Ticket →
Email

Public Email Address

No public email address is currently available. To link your issue with account and subscription records, use a user panel ticket instead of sending account details to an address not published by UyVPN.

Go to Ticket Center →
Telegram

Public Telegram Address

No public Telegram address is currently available. Submit questions about orders, refunds, or connection records through the user panel so the necessary context stays together.

Use Panel Tickets →
Self-Service Troubleshooting

Help Center and User Guides

For client imports, route switching, exit checks, and common connection issues, start with the Help Center and user guides. If the issue persists, include the results in your ticket.

Read the User Guides →

TICKET DETAILS

Information to Prepare Before Submitting

A clear issue description helps identify the cause more effectively than repeated follow-ups. When submitting a ticket, include the details below as relevant to your issue; provide only information directly needed for troubleshooting.

  • Platform in use: Windows, macOS, iOS, Android, or Linux.
  • Whether the issue occurs during sign-in, subscription access, client import, route selection, or connection verification.
  • The error shown in the client interface and the actions performed before the issue appeared.
  • The affected international route region, destination, and approximate time when the issue occurred.
  • Troubleshooting steps already attempted, such as re-importing the subscription, switching routes, or checking the exit status again.

RESPONSE EXPECTATION

Processing Time

Ticket processing time depends on the issue type, the completeness of the information, and whether reproduction is required. Account and plan record issues can usually be checked directly; connection and route issues may require platform details, error messages, and reproduction steps, so a fixed response time cannot be promised in advance.

After submitting, check the status and replies in the user panel. If more information is requested, reply in the original ticket instead of splitting the same issue into multiple records. If a route issue has recovered or the situation changes, update the original ticket with the latest result.

Ticket Support

Sign in to the user panel to submit issues, add troubleshooting details, and view follow-up replies in one place.

Open Ticket Center
First Month Free